Terms & conditions

Terms and Conditions


1. Enrolment

 Availability of courses and workshops is indicated on the website. Please complete your enrolment and payment to secure a place in your chosen class.


2. Payment of Fees

Class fees are listed with the course details on our Enrolmy website. Payment of the full class fee is required at the time of enrolment to secure your place. We accept credit cards or via invoices we accept direct deposits into our bank account and cash. Credit cards will give immediate confirmation of your place in the course. The individual completing the enrolment will be held liable for any outstanding accounts. 


3. Cancellation and Refunds

3.1 The Process Art & Soul Studio reserves the right to amend any class, tutor or schedule. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a class have to be cancelled due to insufficient enrolments, any student enrolled in that class will be contacted and an alternative class or refund arranged. 


3.2 The Process Art & Soul Studio cannot guarantee a refund in a case of change of mind after you have attended a session or if you withdraw from the course once it has commenced. Refunds are at the discretion of The Process and do incur a 20% cancellation fee of the total refund amount. 

3.3 Due to the small class sizes, refunds will not be available for missed classes due to illness or due to the customer forgetting dates or times. In the event of sickness, within 24 hours of the session time, the customer will have the option to transfer to a makeup class only once during a term. This will be dependent on the availability of spaces in other sessions. 


3.4 Refunds may be available should we be able to fill the cancelled place within the 48 hour time period. 
This allows sufficient timing so that  customers on the session 'waitlist' can be contacted and arrangements made for the 'waitlist' customer to attend that session. 

4. Health and Safety
Please ensure full and up to date contact details are provided on enrolment so that The Process Art & Soul Studio may contact the parent / guardian / caregiver in the case of an emergency.

Please advise The Process Art & Soul Studio if the student has any medical condition or injury. The Process Art & Soul Studio has no liability in respect of any pre-existing medical condition or injury whether disclosed or not. The student’s parent / guardian / caregiver indemnifies The Process Art & Soul Studio against any loss, damage or expense of any kind arising from such a pre-existing medical condition or injury.

The Process Art & Soul Studio will endeavour to ensure the safety of its employees, students and visitors by promoting and encouraging safe practice. However The Process Art & Soul Studio is not liable for any personal injuries sustained or any loss / damage of personal property whilst on the premises.

In the event of an injury or medical condition, the parent / guardian / caregiver will be notified immediately to collect the student. Medical treatment of the student will only be administered by The Process Art & Soul Studio staff with the permission of the parent / guardian / caregiver.

Students must be signed in at the commencement of each class and signed out on collection. Students will not be released to any person not named on the registration form without prior consent. 

Please arrive promptly so that classes may commence on time with all students present. Please collect students immediately after classes finish. 

In the event of a civil defence emergency, students will be supervised by The Process Art & Soul Studio staff until they are collected by the parent / guardian / caregiver. 


5. Client Conduct

The Process Art & Soul Studio is a shared space, and we expect all clients, students and adults to respect fellow artists, artwork and property. Discrimination on the grounds of a person’s age, race sex, gender, sexuality, marital status, physical or intellectual disability, or religion will not be tolerated. Students deemed to be exhibiting inappropriate or disruptive behaviour may be removed from the class.


6. Photography

From time to time we take photos during a class of students and artworks. These photos are used for The Process Art & Soul Studio promotional purposes such as advertising, flyers, social media, and website. These photos will never be sold and will be used exclusively by and for The Process Art & Soul Studio. As a Condition of Enrolment, your consent will be asked in the enrolment form. Should you not wish for us to take and use photos of you, your child or your artwork, please notify us.


7. Amendments to Terms and Conditions.
The Process Art & Soul Studio may amend these terms and conditions periodically at its discretion. The student, parent / guardian / caregiver agree to review this information prior to commencement of each term.